FAQs
​Payment
-All product prices are listed in USD (US dollars), but purchases can be made from
both domestic and international locations.
-We accept the following payment methods:
credit cards (Visa, MasterCard, American Express, JCB, etc.), Apple Pay and Google Pay.
​Shipping and
Lost Packages
<Shipping>​
​
・Domestic Shipping:
-We offer standard shipping across the United States.
-Orders are typically processed within 1-2 business days.
-Delivery takes 3-7 business days depending on your location.
-Free shipping on orders over $60.
-If your package is missing or stolen, please contact the carrier directly for help first.
・International Shipping:
-We ship worldwide, with rates calculated at checkout.
-International orders may take 7-14 business days for delivery.
-Free international shipping on orders over $80.
Please note that delivery times are estimates and may vary.
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​<Lost Packages>​
​
・Domestic Order:
-If your package is missing or stolen, please contact the carrier directly for help first..
-Check around your mailbox, porch, and any hidden areas to see if the delivery driver placed it there.
-Check with your neighbors to see if they have received your package.
-If your package is still not found after contacting the carrier, please reach out to us at hello@nobleleisureclub.com.
・International Order:
​-Your package is most likely at your local post office. Please call your local post office and provide the tracking number to begin an investigation.
-If your package is still not found, please contact the carrier directly. For further assistance, reach out to us at hello@nobleleisureclub.com.
​Returns and Exchanges
-As a general policy, we only accept returns and exchanges for items that are found to be damaged.
Regrettably, we are unable to accommodate returns or exchanges due to customer preference.
We very much appreciate your understanding in this matter.
-Should you wish to request a return or exchange, please contact us
within 7 days of receiving your product at hello@nobleleisureclub or
via the contact form on our website.